Technical Support & Legal Center
Frequently asked questions, application guides for XoSo, and official legal documents published by TerraSys Studio.
Privacy Policy
Our commitment to user privacy, device telemetry policies, AES-256 encrypted storage, and our explicit guarantee against persistent GPS location tracking.
Read Full Document →Terms of Service
Legal terms, user rights, and community standards when accessing the XoSo mobile app, looking up lottery results, and utilizing the Win Points system.
Read Full Document →Frequently Asked Questions (FAQ)
Common user inquiries regarding the XoSo platform.
1. How accurate is the AI Ticket Scanning feature?
The OpenCV Homography Perspective Transform and YOLOv8 pipeline delivers >98.5% accuracy on flat, clear tickets. The app also offers an intuitive Inline Correction editor prior to saving.
2. What is the latency of the Live Ball-Draw stream?
Our .NET 8 SignalR Hub infrastructure streams ball results the instant they are verified with sub-1ms network latency, featuring 360° rotating ball animation on client devices.
3. How are Win Points utilized?
Win Points are utility credits used to: (1) Send developer appreciation tips via "SEND BLESSING 🎁", (2) Trigger celebratory VIP chat fireworks "🎉 I WON!", and (3) Unlock advanced cold-number analytics.
4. Do I need an account to view my Ticket Wallet?
No. Starting from v1.0 Production, users have unrestricted access to the Ticket Wallet in Guest Mode without requiring account sign-up.
Contact Studio Engineers
Submit your inquiry or bug report directly to the TerraSys Studio technical team.